![]() Proof of physical location, like a photo of the storefront including the signage and address and photos of the interior.Legal documents, like a business license, lease/deed, or tax form-both of which must be the same address as the GMB listing.A utility bill from your business, with the same address as your business’ GMB listing.Remove account access from users who are partaking in practices against Google’s guidelines.Review Google’s guidelines and ensure your listing is compliant.Ensure your business name matches your signage.Contact Google to determine why you were suspended by submitting the local business reinstatement request form.You could hurt your SEO and lose reviews and photos that need to be transferred by a Google employee. The original listing will have ranking power attached to it, while the new listing will not. The correct course of action is to contact Google My Business and get the listing reinstated-permitting it didn’t break any guidelines. You created a listing for a business that runs a service out of a building you don’t own.You created a listing for an online business that does not interact with customers in-person.You created multiple listings for the same business/location.Box, mailing service or virtual office as your address Lastly, the edit may need to be approved by Google directly. Alternatively, the edit will need to be corroborated by other users via the Check the Facts tool in the Google Maps App. If the user is considered authoritative, this may happen immediately. Google Users: Anyone that reports a GMB listing as spam or non-existent can have it suspended if the edit is approved.This often happens when users report listings as spam. Google Employees: If a Google employee feels your listing has violated their guidelines, it can be removed at any time.Small changes in the GMB dashboard and Google algorithm might remove the listing accidentally. Algorithmic Issues: Sometimes a hard suspension is not your fault.All your info, including reviews, will generally disappear and you will not be able to manage your listing. Hard suspensions are much worse than soft suspensions, as it means the listing itself has been removed from Google Maps. Ultimately, this verifies the original listing, instead of making a duplicate Hard Suspension When prompted, claim the existing listing on Google Maps.Add a new listing in the GMB dashboard.This is a bit confusing, as you might think Google wants you to make a new listing. Therefore, in order to make the business page live on Google you need to create and set-up a new business page for the location and get the page verified.” “I would like to inform you that the existing business page under the account cannot be reinstated. Why is GMB Support Telling Me to Create a Duplicate?Īs you try to reinstate your GMB listing, you may get the following notification from GMB’s support teams: Follow Google’s content and conduct guidelines.Remove anyone who doesn’t need profile access.Make sure all your information is accurate.Use an email address that matches your business’ website domain. ![]() How Do I Avoid Getting My Account Suspended? Contact GMB Support and submit a request for reinstatement.Ensure all your listings comply with Google’s guidelines.Sign in to your Google My Business Account.Review the Google My Business Guidelines.What Do I Do if My Account Gets Disabled? For example, if an agency manages your account and they’ve been suspended from GMB, you need to remove them as a Manager before appealing to Google. Important: When an account is suspended, all the accounts managed by that user will also be suspended. However, you will likely lose photos and customer reviews. A soft suspension usually happens because of an issue with the user or Google account-not the actual business.Ī soft suspension will not usually impact your ranking if it was wrongfully suspended and is later reinstated. You won’t have the ability to manage your listing, but it will still appear in Google and Google Maps. While speaking with Google, they’ll refer to your account as being disabled. This is when you login to your GMB account and see the “suspended” label indicating the account has become unverified. There are two types of suspensions, soft and hard. ![]() To help you have peace of mind during a stressful situation, we’ve broken down what you need to know about suspended GMB listings. While it’s not ideal, it’s important to know what to do if you get suspended. Not to mention, it’s a frustrating experience because Google won’t tell you what went wrong to maintain the privacy of its users.
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